Open issues

Here is a list of known issues that have not been resolved because the source of the problem cannot be identified. If you find an unresolved system problem that is not listed here, please contact us.

Common problems and solutions

  • ROI cannot be edited (e.g. resized or moved). This problem occurs on MacOS when keyboard shortcuts are used; this prevents the ROI resizing options from being used. If this happens, press the Ctrl key on your keyboard and try resizing again.

Major problems without explanations

  • White Plot Problem. Sometimes when plotting data, a white plot appears without an image. This problem appears to be random and the source has not been identified. Selecting a different element and trying to plot again usually resolves the problem. Adjusting the min and max values of the color bar can sometimes force the plot to appear.
  • Interface positioning problem. Sometimes the graphical user interface doesn’t appear in the center of the screen after opening XMapTools. This bug also seems to be random.

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